Privacy, Cookies & Terms of Use

Last Updated: April 1, 2025

Welcome to Lipo Trim Kenya. Your privacy and trust are important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.

1. Introduction

This Privacy & Cookie Policy applies to all users of Lipo Trim website and related services. By using our site, you agree to the terms outlined below. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following types of personal data:

• Identity & Contact Data: Your name, phone number
• Order & Delivery Information: Delivery address, product choices, order history.
• Usage Data: Pages visited, time spent (via cookies).
• Communication Records: Messages sent through our website or WhatsApp.

3. How We Use Your Personal Data

We use your information to:

• Process and deliver your orders.
• Respond to customer inquiries and support.
• Improve our website, products, and marketing.
• Send order updates and service-related messages.
• Prevent fraud and ensure security.
• Comply with Kenyan laws and regulations (e.g., Data Protection Act, 2019).

4. Cookie Policy

What are cookies? Cookies are small files stored on your device that help us understand how you use our website.

We use cookies to:

• Remember your preferences (e.g., language, cart items).
• Track website performance and user behavior.
• Deliver targeted ads on social media (e.g., Facebook, Google).

You can disable cookies via your browser settings, but some features may not work properly.

5. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted partners for the following purposes:

• Delivery Partners: To ensure timely and accurate delivery (e.g., courier services).
• Payment Processors: For secure transaction handling (e.g., M-Pesa).
• Legal Compliance: If required by law or to protect our rights.

6. How We Protect Your Data

We implement strict security measures to protect your information:

• Secure servers and encrypted data transmission.
• Limited access to staff and partners who need it.
• Regular monitoring for unauthorized access or breaches.

In the event of a data breach, we will notify affected users and authorities as required by law.

7. Terms & Conditions

By using our website and purchasing Lipo Trim products, you agree to the following:

• All product information is accurate to the best of our knowledge.
• Prices are subject to change without notice.
• Orders are binding upon successful payment confirmation.
• Products are intended for adult use and are not a substitute for medical advice.
• We reserve the right to cancel suspicious or fraudulent orders.